Jabra Elite 65t Case Not Charging: Reasons and Solutions

Jabra Elite 65t Case Not Charging

Jabra Elite 65t earbuds are renowned for their exceptional audio quality and comfort. However, like all electronic devices, they can encounter issues over time.

One common problem reported by users is the case of needing to charge correctly.

This article will explore the possible reasons behind this issue and provide solutions to get your Jabra Elite 65t case back to full charging functionality.

Why is my Jabra Elite 65T Case Not Charging? Common Causes

When your Jabra Elite 65t case is not charging correctly, it can be attributed to several common factors that need closer examination:

Dust and Debris:

Over time, the charging port and connectors on the case can accumulate dust, lint, or debris.

This buildup can hinder the proper connection between the charging cable and the case, leading to charging problems.

It’s essential to keep the charging port clean by periodically inspecting and cleaning it.

Faulty Charging Cable:

Another common issue is the charging cable itself. If the cable is damaged, frayed, or incompatible with the Jabra Elite 65t case, it will only transmit power effectively.

A high-quality, undamaged cable is essential to ensure a reliable charging connection.

Battery Degradation:

Like all rechargeable batteries, the one inside your Jabra Elite 65t case can degrade over time and with regular use.

As the battery’s capacity diminishes, you may notice that it only holds a charge for a short time or takes longer to charge.

In some cases, the battery may no longer be capable of charging at all.

Firmware Issues:

Outdated or buggy firmware can disrupt the charging process. Jabra often releases firmware updates to address various issues and enhance the performance of their earbuds.

If your earbuds or charging case needs updated firmware, this can be a potential cause of charging problems.

Connectivity Problems:

Sometimes, the issue may differ from the case or the charging cable, but with the electrical outlet or USB port, you use to charge the case.

A good power source can result in reliable charging. Trying different outlets or charging adapters can help diagnose and resolve this issue.

Physical Damage:

Physical damage to the charging case can also lead to charging problems.

If the case has been dropped or subjected to impact, it can affect the internal components and connections, making it difficult to charge the earbuds effectively.

By understanding these common causes of charging issues, you can take the necessary steps to troubleshoot and resolve the problem, ensuring that your Jabra Elite 65t case continues to provide you with a reliable and hassle-free charging experience.

Jabra Elite 65t Case Not Charging: 7 Easy Fixes.

Now that we’ve identified potential causes let’s delve into ten practical solutions to address the Jabra elite case not charging.

Reset the Charging Case:

To reset the charging case, start by opening the case and ensuring that the lid remains open. Next, connect the case to a power source using the provided USB cable.

After this, close the charging case lid and wait for approximately 30 seconds. This resetting process can help resolve any charging-related problems.

Jabra Elite 65t Case Not Charging: 7 Easy Fixes.

Clean the Charging Case Pins:

The Jabra Elite 65t charging case features two small pins that transfer electrical power from the case to the earbuds. These pins are delicate and can be prone to accumulating dirt or debris. To clean them properly:

  • Take a soft toothpick and apply a small amount of rubbing alcohol to the tip.
  •  Gently and carefully clean the pins by gently swabbing the toothpick across them.
  •  Afterward, use a soft cotton cloth to wipe away any dirt or residue that may have been dislodged.

Clean the Charging Poles:

In addition to the charging case pins, the earbuds have charging poles. These poles can also accumulate dust and grime, affecting the charging process. To clean them:

  • Dampen a soft toothbrush with a few drops of rubbing alcohol.
  •  Gently brush the charging poles to remove any contaminants.
  •  After cleaning, ensure the poles are completely dry and free of alcohol residue by wiping them with a clean, dry cotton cloth.

Test the Charging Cable:

Charging issues can sometimes be attributed to a faulty charging cable. To eliminate this possibility, try using an alternative cable that you know is in working order.

If the case charges with the new cable, you can conclude that the original cable was the problem.

Allow the Case to Cool Down:

Excessive heat in the charging case can impede proper charging. If you notice that the case has become very hot, it’s essential to let it cool down to an average temperature before attempting to charge it again.

You can expedite this process by placing the case in a well-ventilated, relaxed environment for approximately an hour and a half.

Once it has reached an average temperature, plug it in and check if the charging issue is resolved.

Charge via Power Outlet:

Charging the case directly from a power outlet can sometimes address charging problems. Here’s how to do it:

  • Plug the charger into the case.
  •  Remove the earbuds from their case and ensure the lid remains open.
  •  Keep the case plugged in for one to three hours.
  •  After this period, unplug the charging cables and remember to close the case before placing the earbuds back into it.

Contact Jabra Customer Support:

If none of the above solutions successfully resolve the charging issue, it’s advisable to contact Jabra’s customer support for further assistance. They can provide additional guidance and arrange repairs or replacements if necessary.

Following these detailed steps, you can effectively troubleshoot and address charging problems with your Jabra Elite 65t charging case.

Maintenance Tips For Jabra Elite 65t Case

Here are some short maintenance tips for your Jabra Elite 65t case:

  1. Regular Cleaning: Clean the case and charging connectors with a soft, dry cloth or brush to prevent dust and debris buildup.
  2.  Storage: Store the earbuds in the case when not in use to keep them charged and protected.
  3.  Avoid Extreme Temperatures: Keep the case away from extreme heat or cold.
  4.  Battery Care: Top up the charge regularly to prolong the case’s battery life.
  5.  Firmware Updates: Keep the firmware up to date through the Jabra Sound+ app for improved performance.
  6.  Handle with Care: Protect the case from physical damage and use a protective case when carrying the earbuds.

These simple steps can help maintain your Jabra Elite 65t case in good working condition and ensure reliable charging.


How can I determine if the issue is with the charging cable?

Test the cable with another device or try a different cable with your Jabra Elite 65t case. If the case charges with a different cable, your original cable may be faulty.

What should I do if the charging port seems damaged?

Inspect the charging port for any debris or damage. If you find anything, gently clean it with a small brush or compressed air. If the port is physically damaged, contact Jabra support for further assistance.

The case is not charging even with a different cable. What’s next?

Ensure that the case is correctly aligned with the charging pins. Clean the charging pins on the case and earbuds with a dry, soft cloth. Misalignment or dirt on the pins can hinder charging.

Can a software issue cause charging problems?

Yes, outdated firmware or software glitches can impact charging. Check for firmware updates in the Jabra Sound+ app. If available, update the firmware and see if the issue persists.

Why won’t my Jabra Elite 65t case hold a charge for long?

The case’s battery may be aging. If the case is under warranty, contact Jabra support for a possible replacement. If not, consider replacing the case battery if feasible or investing in a new case.

How can I reset my Jabra Elite 65t case?

Place the earbuds in the case, keep the lid open, and hold the button on the back for about 10 seconds until the LED on the front flashes purple. This resets the case and may resolve charging issues.

Is using third-party charging cables with my Jabra Elite 65t case safe?

While it’s generally safe, using official Jabra accessories is recommended. Third-party cables may not provide optimal charging performance, potentially leading to issues.


In conclusion, charging issues with your Jabra Elite 65t case can be frustrating but are manageable.

Following the troubleshooting steps and maintaining your case can often resolve the problem and continue enjoying your exceptional audio experience.

About HamzaKhan

I'm Hamza Khan—a seasoned expert with six years of invaluable experience at industry giants like JBL and Samsung. From troubleshooting to shaping headphone designs, I continue to mold the future of audio technology.

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