Helix True Wireless Earbuds Not Turning On: 10 Easy Fixes

Helix True Wireless Earbuds Not Turning On

Helix True Wireless Earbuds are a fantastic addition to our daily lives, providing a seamless audio experience.

However, like any electronic device, they may encounter issues, and one common problem is the earbuds not turning on.

This guide will walk you through various simple steps to troubleshoot and potentially resolve this issue, ensuring you can enjoy your music without any interruptions.

First Thing First

Understanding the lifespan of your Helix True Wireless Earbuds is crucial for efficient troubleshooting.

Here are three key points tailored to different usage scenarios, keeping it simple and easy to grasp:

If you’ve recently bought your Helix True Wireless Earbuds and they’re acting up, don’t stress.

Given that these earbuds come with a 1-year limited warranty, it’s wise to act promptly. If the issues persist, it’s recommended to request a refund.

Save both your money and time! Consider exploring alternatives like “Jabra Elite 7 Pro True Wireless” and “Sony WF-1000XM4” which may offer better performance at a similar price.

The average lifespan of Helix True Wireless Earbuds in optimal condition is around 1 to 1.5 years.

If you’ve hit this mark, congratulations! You’ve already enjoyed the full value of your purchase.

Attempting to fix them now might provide a short-term solution, perhaps an extra month or two.

However, relying on a fixed product for uninterrupted music enjoyment might not be the best idea. Consider exploring new options for a more reliable experience.

If your Helix True Wireless Earbuds have been in use for less than 1.5 years, there’s hope! Try out the practical fixes mentioned in this guide.

From charging checks to Bluetooth troubleshooting, these steps are designed to address common issues.

Follow them carefully to revive your earbuds and continue enjoying your music seamlessly.

white colored earbuds with case on the table

Helix True Wireless Earbuds Not Turning On: 10 Easy Fixes

1. Charge the Earbuds and Case

The most basic yet crucial step is to ensure that your earbuds have enough power. Connect the charging case to a power source and place the earbuds inside.

Allow them to charge for at least 30 minutes before attempting to turn them on again.

To check the battery level of Helix True Wireless Earbuds, follow these steps:

  1. Place the earbuds in their charging case.
  2. Ensure the charging case is connected to a power source.
  3. Look for LED indicators on the case that show the charging status.

2. Clean the Charging Contacts

Dirt and debris can hinder the charging process. Here are some steps on how to clean your Helix True Wireless Earbuds:

  1. Gather your supplies. You’ll need a soft, dry cloth, a cotton swab, and rubbing alcohol (70%).
  2. Turn off your earbuds and remove them from their charging case.
  3. Wipe down the earbuds and charging case with the soft, dry cloth. This will remove any dust, dirt, or fingerprints.
  4. Dip the cotton swab in the rubbing alcohol and then gently wipe down the earbud speakers and charging contacts. Be careful not to get any rubbing alcohol on the microphone or the other sensors on the earbuds.
  5. Let the earbuds air dry for a few minutes before putting them back in their charging case.

Note: Do not use any harsh chemicals or cleaners on your earbuds, as this could damage them.

3. Reset the Earbuds

Many wireless earbuds, including Helix, can be reset to their factory settings. This might resolve issues preventing the earbuds from turning on.

Refer to the user manual specific to your Helix model or follow below given steps to perform a reset. To reset Helix True Wireless earbuds, you can follow these steps:

1. Factory Reset:

  •    Press and hold the buttons on both earbuds at the same time for 10+ seconds, or
  •    Press and hold one of the buttons for 10+ seconds while wearing them.

2. Restarting the System:

  •    Remove the earbuds from the charging case.
  •    Ensure both earbuds are powered off.
  •    Press and hold the power button on both earbuds for 10 seconds until the LED indicator flashes red and blue.
black colored earbuds with square sized case

4. Disable Bluetooth on Your Device

Bluetooth interference can occasionally hinder the proper functioning of wireless earbuds, including Helix True Wireless Earbuds.

If you find that your earbuds are not turning on, it’s worth checking the Bluetooth connection on your paired device.

Here’s a detailed breakdown of the steps to troubleshoot and resolve Bluetooth interference issues:

  • Navigate to the Bluetooth settings on your connected device. This is typically found in the device’s settings menu.
  • Locate the Bluetooth toggle switch and turn it off. This action will temporarily disable the Bluetooth connection on your device.
  • Allow a brief moment (about 10-15 seconds) for the Bluetooth connection to completely shut down. After this short interval, re-enable Bluetooth by toggling the switch back on.
  • With Bluetooth reactivated on your device, attempt to turn on your Helix True Wireless Earbuds. This process helps establish a fresh connection and may resolve any interference issues.

Pay attention to whether the earbuds power on successfully. If not, repeat the process, ensuring that Bluetooth is disabled and re-enabled properly. Sometimes, a second attempt may be necessary for a successful connection.

5. Update the Firmware

Outdated firmware can be a culprit behind malfunctioning earbuds. 

Firmware updates are like tune-ups for your Helix True Wireless earbuds, injecting them with a dose of improved performance and bug fixes. here is how you can update it:

  • Charge your earbuds to 100%. A full battery ensures a smooth update process.
  • Connect to a stable Wi-Fi network. A strong internet connection is crucial for downloading the update file.
  • Download the Helix app (if available). Many manufacturers offer dedicated apps for managing and updating their earbuds. Check Emerge Technologies’ website or app store for yours.
  • Open the app and connect your earbuds. Follow the on-screen instructions to pair them with the app.
  • Navigate to the “Firmware Update” or “Settings” section. Look for an option to check for updates. 
  • If an update is available, tap “Download” or “Install”. The app will take care of the rest. 
  • Keep your earbuds close to your phone during the update. Avoid interrupting the process, as this could damage the earbuds.

6. Verify Bluetooth Connectivity: Ensure Proper Pairing

Proper Bluetooth connectivity is essential for the earbuds to function correctly. Because sometimes the issue lies with bluetooth connection not with earbuds. 

Here are some simple steps to forget and re-establish the Bluetooth connection of Helix True Wireless earbuds on your device for proper connection:

  • Forget the earbuds: On your device, go to the Bluetooth settings, find the Helix True Wireless earbuds in the list of paired devices, and forget or remove them.
  • Put the earbuds in pairing mode: Place the earbuds back in the charging case and close the lid. Then, remove the earbuds from the case and put them in pairing mode. Refer to the user manual for specific instructions.
  • Reconnect the earbuds: Turn on your device’s Bluetooth and look for the Helix True Wireless earbuds in the list of available Bluetooth devices. Select the earbuds from the available options and follow the pairing instructions provided by your device to complete the connection
man holding earbuds in round sized case

7. Check for Physical Damage

Inspect your earbuds for any physical damage, such as cracks or tears. If you find any, it’s likely that the earbuds are beyond repair and will need to be replaced.

8. Try a Different Power Source: Addressing Potential Charging Issues

A consistent power source is crucial for charging wireless earbuds effectively. If you find that your Helix True Wireless Earbuds are not turning on despite attempting to charge them, there might be an issue with the power source.

Follow these steps to troubleshoot and potentially resolve the problem:

Step 1: Change Power Outlets

Disconnect the charging case from the current power outlet and plug it into a different one.

Sometimes, the initial power source may be faulty, and using an alternative outlet can make a significant difference.

Step 2: Use a Different Charging Cable

If possible, try using a different USB cable to connect the charging case to the power source.

A damaged or incompatible cable could be the root cause of the charging issue.

Step 3: Check Charging Case Indicator

While the earbuds are connected to the power source, check the charging case indicator. Ensure that it displays the charging status correctly.

If there is no indication of charging, there might be an issue with the charging case or the power source.

Step 4: Allow Sufficient Charging Time

Leave the earbuds to charge for at least 30 minutes before attempting to turn them on again.

Sometimes, insufficient charging time can lead to the earbuds not powering on.

Step 5: Test the Earbuds

After ensuring a proper charging setup, attempt to turn on the earbuds. If the issue persists, consider trying another power source or reaching out to Helix customer support for further assistance.

two earbuds with different colors on the table

9. Try a Hard Reset

As a last resort, you can attempt a hard reset. Keep in mind that this will erase all data on your earbuds, restoring them to their factory settings.

Refer to your Helix user manual for specific instructions or follow these below given steps to perform a hard reset.

Here’s how to perform a hard reset on your Helix True Wireless earbuds:

  • Navigate to your device’s Bluetooth settings and turn it off.
  • Remove earbuds from the case and press and hold their buttons for 3-5 seconds each.
  • Press and hold both earbuds’ buttons simultaneously for 10-15 seconds.
  • Watch for a light change (often purple or red) or listen for an audio cue to confirm reset.
  • If no prompt occurs, place earbuds back in the case for a few seconds.
  • Turn Bluetooth back on your device.
  • Remove earbuds from the case to enter pairing mode.
  • Select “Helix True Wireless” in your device’s Bluetooth list.

10. Contact Helix Customer Support

After trying the above steps without success, it’s time to reach out to the experts. Contact Helix customer support for personalized assistance.

They have the knowledge and experience to help diagnose the problem and guide you through potential solutions.


Facing issues with your Helix True Wireless Earbuds not turning on can be frustrating, but with this comprehensive troubleshooting guide, you should be able to identify and resolve the issue.

Remember to follow each step carefully, and if all else fails, don’t hesitate to contact Helix customer support for professional assistance.

Enjoy your music seamlessly with your fully operational Helix True Wireless Earbuds!

About HamzaKhan

I'm Hamza Khan—a seasoned expert with six years of invaluable experience at industry giants like JBL and Samsung. From troubleshooting to shaping headphone designs, I continue to mold the future of audio technology.

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